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Privacy Policy – GC Electrics

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Introduction

GC Electrics (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This policy sets out how we collect, use, store, and protect information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

GC Electrics is a UK-based electrical services provider.

 

We can be contacted through any of the above channels for privacy-related queries.

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What Personal Data We Collect

We may collect and process the following personal data:

  • Identity and Contact Information: Name, address, phone number, email address

  • Purchase and Account History

  • Payment and Financial Data: Card and bank details, credit reference data

  • Technical Data: Website usage, cookie tracking

  • Call Recordings

  • Identification Documents

  • Compliments and Complaints Information

 

Purposes of Processing

We collect and process your personal data to:

  • Provide and deliver services and goods

  • Manage customer accounts and fulfil guarantees or warranties

  • Process financial transactions

  • Improve services through feedback and support

  • Send service updates or relevant marketing communications

  • Fulfil regulatory and legal obligations (e.g. accounting and consumer rights)

  • Prevent or investigate crime, fraud, or misconduct

 

Lawful Bases for Processing

We process data based on the following lawful bases:

  • Consent: When you provide explicit permission (e.g. for marketing communications)

  • Legal Obligation: To comply with financial, consumer protection, or data protection laws

  • Legitimate Interests: For operational efficiency and customer service improvement, while ensuring your rights are protected

 

Where We Get Your Data From

We may collect your data:

  • Directly from you (via email, phone, website forms, or face-to-face)

  • Through our website using cookies and analytics tools

  • From credit reference checks where applicable

 

Sub-Processors and Systems

We use the following third-party platforms to support our operations and service delivery:

  • Wages – for accountancy and financial management

  • Wix – for managing our website contact form, online shop functions, and booking integrations

  • Wix Payments (or its integrated processors such as Stripe or PayPal) – for secure handling of customer payments through the website

  • Internal CRM or scheduling systems – for managing customer relationships, service planning, and communication tracking

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All third-party systems are subject to contractual and technical safeguards to protect your data in compliance with UK GDPR.
 

Data Sharing

We may share your personal data with:

  • Professional advisors (accountants, legal consultants)

  • Financial or fraud investigation authorities

  • Insurance companies or regulators

  • Authorities if legally required (e.g. law enforcement)

  • Emergency services in critical situations

  • Third parties with your prior consent (e.g. for referrals)

 

We do not sell your data to marketing agencies or unrelated third parties.

 

Data Retention

Your personal data will be retained for as long as necessary to fulfil the purposes it was collected for, including to meet legal or regulatory requirements. This typically includes a minimum of 6 years for financial or contractual records.

 

International Data Transfers

We do not knowingly transfer your personal data outside of the UK unless necessary for service delivery. However, some of the systems we use, such as Wix (for website services) and email providers (e.g. Gmail or others) may process or store data on servers located outside of the UK.


In such cases, your data is protected by Standard Contractual Clauses (SCCs) and other appropriate legal safeguards that ensure your personal information is processed securely and in line with UK data protection law.
 

We will continue to monitor our suppliers to ensure they meet these standards and will update this policy if our practices change.

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Data Security

We have implemented appropriate security measures including:

  • Password-protected systems

  • Physical and logical access controls

  • Encryption for financial and sensitive data

  • Role-based access restrictions

  • Regular system reviews and updates

 

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccuracies

  • Request erasure of data where appropriate

  • Restrict or object to certain processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

How to Complain

If you have concerns about how we handle your data, you can contact:

 

  • Information Commissioner’s Office (ICO)

  • Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

  • Website: www.ico.org.uk

  • Phone: 0303 123 1113

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We encourage you to contact us first so we can attempt to resolve your concern.

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